Effective date: January 1, 2025
Spring Leak Detection respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. We keep it simple because we want you to feel comfortable reaching out when you have a leak.
Information We Collect
When you contact us, we collect the details you share: your name, phone number, email address, service address, and a description of the leak or plumbing issue you're facing.
Our website may automatically collect basic technical information such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact information to schedule your leak detection appointment, send confirmations, and follow up after the job. If you call us, we may use your phone number to text or call you about your service.
We also use website data to improve our site, respond to inquiries, and keep our scheduling running smoothly. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and understand how visitors move through the site. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools like Google Analytics to see how many people visit our site, which pages they view, and where they come from. These tools may collect your IP address and browsing behavior.
We may also use scheduling or customer communication tools that help us manage appointments. These third parties only access your information to perform services on our behalf and are required to protect it.
Data Sharing and Disclosure
We share your information only when needed to run our business: with scheduling software, payment processors, or analytics providers. We may also disclose information if required by law or to protect our rights.
We never sell, rent, or trade your personal information to outside companies for marketing purposes.
Data Retention
We keep your contact and service records for as long as needed to provide our services and meet legal or accounting requirements. When we no longer need your information, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We use reasonable security measures to protect your information from unauthorized access, loss, or misuse. These include secure servers, encryption where appropriate, and limiting access to your data to employees who need it.
No method of transmission over the internet is 100% secure, but we work hard to safeguard what you share with us.
User Rights
You can request to see, correct, or delete the personal information we hold about you. You can also ask us to stop sending you marketing messages at any time.
To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this policy periodically so you know how we protect your information.